Technical Support Specialist will be responsible that can provide End-to-end support for BOLIN products which includes IP cameras, PTZ cameras, and video imaging products. (training will be provided)
Client: Video Surveillance/Camera Products
Position: Technical Support Specialist
Address: Brea, CA
Remote/Onsite: 100% Onsite
Pay Rate: $28-30/hr.
Start Date: Jan 2025
Why Open: Acquisition, New Network Build out
Hours: 40 hrs/wk; M-F; 8-5pm PST
Duration: 3 mo. CTH
Travel: No
Interview Process: 1 Video Interview > Offer
Top Skills:
- 2-3 years’ experience of troubleshooting network protocols for IP addressing, TCP/IP protocols, network related issues, etc.
- Will provide some training for products, networking and troubleshooting skills are a MUST.
- Great communication and personality as you will be working with high end clients for Netflix, Sony, Disney and more.
What are the day-to-day responsibilities?
- End-to-end support for products which includes IP cameras, PTZ cameras, and video imaging products (will train on products).
- Provide real-time technical support by phone, email, chat apps using Skype, WhatsApp, WeChat, including remote desktop, TeamViewer.
- Hands-on product testing, troubleshooting, firmware and hardware upgrades, repairs, etc.
- Develop and document best practices, knowledge base articles, enhancing troubleshooting processes, content creation for establishment of technical knowledge base.
- Communicate with corporate R&D department related to new product testing, trouble resolving, technical document support, debugging procedures, etc.
- Provide pre-sales/post -sales technical support for dealers, end users, internal training and sales tech-support.
- Provide online/on-premise technical training for resellers/dealers/channel partners/systems integrators
